Returns & Exchanges

At trix.egy, we want you to be completely satisfied with your fashion finds, which is why we offer a flexible 14-day return and exchange policy. Items must be unworn, unwashed, and retain all original tags to be eligible for a full refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via WhatsApp or email within 14 days of receiving your order to request a return authorization.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all brand tags and security seals are intact and the invoice is included.

• 3.
  Courier Pickup

  Our shipping partner will contact you within 48 hours to schedule a convenient pickup time from your doorstep.

• 4.
  Quality Check & Refund

  Once your return reaches our warehouse and passes quality inspection, we will process your refund or exchange within 3-5 business days.